Frequently Asked Questions
How do I book a custom order consultation?
You can book a consultation directly through our Custom Order Page. We’ll chat about your ideas, colours, and sizing to bring your vision to life. A deposit is required to secure your order, which will be deducted from your final balance.
How long will my order take to arrive?
Delivery times vary depending on the product and where it’s being shipped. In the UK, most parcels arrive within 3–7 business days after dispatch. International delivery will take longer. Please allow extra time during peak holiday periods.
We also ship internationally.
Do you accept returns?
Due to the handmade nature of our products, we can’t accept returns on custom orders unless the item is faulty. For all other items, we offer a 14-day return policy.
If you’d like to return an eligible item, please contact us within 14 days of delivery. Items must be unused, in their original condition, and packaged securely.
What does Oeko-Tex certified yarn mean?
It means the yarn we use is free from harmful chemicals and safe for you, your family, and the environment.
We use a mix of soft polyester yarns for everyday cosiness and luxurious 100% Merino wool for warmth and texture. Each brings a unique feel, from squishy comfort to bold statement pieces.
How do I care for my items?
- Polyester yarn: Machine washable on a gentle, cold cycle. Lay flat to air dry to keep its shape.
- Merino wool: Delicate by nature. Spot clean with cool water and lay flat to dry. Avoid machine washing or tumble drying, as this may cause felting or shrinkage.
Do you offer workshops?
Yes! We host seasonal craft workshops where you can create your own chunky knit pieces. Dates and details are announced on our website and social media.
How can I get in touch with you?
You can reach us via our Contact Page, by email, or through our social channels on Instagram, Facebook, and TikTok.